Call Centre Jobs

This entry is part 2 of 6 in the series Airline Jobs

In this article you will find all you need to know about call centre jobs. From background information to salary examples, it’s all there. And don’t forget to visit our job board Airport Jobs for the best call centre  jobs.

Call Centre Job Description

Working in the call centre at any airport is an exciting, challenging, and rewarding career. Call centre jobs (or customer service jobs) enlist various types of employees with different skill sets who are all working towards the main goal of satisfying and assisting the customers. Customers are number one for any airport, and those working a call centre job deal directly one on one with the public and can make or break a sale – directly or indirectly – on any given day if they aren’t careful.

The call centre job description typically consist of tasks for those who are working as customer service representatives for the airline whom assist potential customers with flight and airline information, and provide answers to any questions or complaints a customer may have.

Looking for Call Centre jobs?

Visit the AirportCareer Job Board, the best job board for UK Airports. Leave your resume or apply right away.

There are various airlines located within the corridors of each and every airport, and each airport throughout the UK has the need for call centre jobs and representatives. These people are the face of the airport for those telephoning in who would like to book travel for holidays, business, and leisure.

There are many positions such as Agents/Representatives (mostly for inbound call centre jobs), Managers, Team Leaders, and others. Depending on your skill set, there is more than likely something available for you within the airport you live closest to, and without a doubt you would be thrilled with your new career in the call centre.

Most employees who work within call centres are promoted from within the company. This means once it’s time to rearrange staff within the company, they will not go looking elsewhere for someone who can do the job – they will look for someone already employed who is capable of taking on bigger and more important tasks, and then delegate the new position to them. It’s a thrill to know that you have the ability move up in your company and take on bigger responsibilities for the good of the company.

Most people who are employed at an airport call centre have nothing but good things to say about their positions, and wouldn’t trade them for the world. Although some days can be a challenge – around Holiday time or natural disasters, for instance – for the most part, the job is exciting and rewarding and overall fun. You will be sure you can feel appreciated in your position, as call centre representatives are highly regarded within each airline.

Call Centre Training

Call centre raining for employment within is usually done at length and for a designated amount of time set forth by the supervisor or manager of each department. Call centre training is usually done one on one to gain hands on experience, or it may be done in a larger group setting when the company decides to hire on more than one employee at a time. In this case, training may be referred to as Orientation.

Call centre training will provide you with all you need to know as far as your job abilities and daily duties. After receiving call centre training, you will be equipped to undertake the designated tasks at hand in your everyday employment with the call centre, and will also educate you in what to do in instances where customers or potential customers may not be happy with the service they have received elsewhere or how to win customers over to the airline you work for and gain their loyalty

During training, you will learn about the dress code of the company as each company is different, learn the day to day expectations, learn about the airline, learn the ins and outs of the airline itself and about special sales and how to advertise and market them to potential customers, learn about interpersonal communication, and so on.

You will gain everything you will need to know about fulfilling your day to day obligations. If you have questions, you will be able to ask them during the training period, and will likely be respected for asking questions and trying to learn as much as possible about your position rather than looked at with ridicule for asking.

Call Centre Salary

Call centre salary depends on duty, and therefore vary in salary. The average call centre salary in the United Kingdom is approximately £19,000, with the higher salaries reaching upwards of around £25,000 and the lower spectrum reaching around £16,622.

Although there are varying positions to find employment in within call centres, all of the roles play an integral role within the company and the pay is very fair according to skill and experience. Naturally, someone who is just beginning their career within a call centre cannot expect to receive the same salary or wage as someone with years of seniority and experience, nor would someone with much skill be expected to take less than what is respectable for their experience and time with the company. As with most jobs, promotions happen from within in call centres, and pay does increase over the course of time.

You should express any concerns in which you may have regarding your call centre salary with your Superior or Manager, or even before accepting the position with the career specialist who interviews you for the position. They can help answer any questions in which you may have, and they can also tell you if you are eligible to receive better compensation than what is being offered within the advertisement, granted you have the skill set they require.

You will more than likely be very satisfied with you salary working in a call centre at the airport as it is fair compensation based upon the duties and experience in which you possess.

Call Centre Jobs

Call centre jobs can be extremely easy to obtain, while sometimes there may not be a high demand for call centre employees. Sometimes, the hiring process could be easier around seasonal times in which flights may be utilized more and bought more, such as holiday season and holidays throughout the world for various countries.

A lot of times if you contact your local airport’s various call centres, you might be able to obtain a good deal of information by speaking to a HR representative or manager whom can provide you with details as to when they are hiring, and when you are likely to be eligible for employment most. Also don’t forget to have a look at our call centre job board.

People in customer service jobs are typically dealing directly with the customers over the phone and therefore maintaining a professional tone, even in times when you don’t want to, is imperative. Everyone has bad days, and there will always be days where stress seems to overtake any good you may be able to find in your day – but just chalk it up to a bad day, and move on. Things will always be better tomorrow.

There are many great reasons to seek employment within a call centre, and chances are if you do find yourself working in one, you will stick with it for time to come. 

Looking for Call Centre jobs?

Visit the AirportCareer Job Board, the best job board for UK Airports. Leave your resume or apply right away.

Comments 10

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      Author
  1. Hi,

    I am looking for a job in customer service in london heathrow. If you have any vaccancy please email me on this adreas.
    lenardaga@…

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      Author
  2. hello any one seeing this comment please reply me back in my email i am looking for a job in Airport , i am specialized in project management and leadership , recently working as receptionist in one of hotels in central London . for me job is job do not matter what kind of job , for more info please contact me via email hasib.azad@… thank you

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  3. Hi there

    I have experience in working with NHS front line service as receptionist/Secretary/PA. I have good command in English with exceptional customer care service. I am looking forward to work 10-15 out of hours in a week. Is there any opening for me?

    Kind Regards
    Rupa

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